Cognitive Behavioural Therapy Practitioner Certificate, IICP College, Ireland, 2020
Advanced Diploma in Mental Health and Wellbeing Coaching, Kingstown College, Ireland, 2019
Yoga Teacher Training, Canggnu, Indonesia, Bali, 2018 Counselling Skills Certificate, Edinburgh College, Scotland, 2017
Diploma of Higher Education in Leadership and Management, The Open University, 2009-2013 via correspondence while working full time at Korala Associates Limited.
Beauty Therapist Diploma, Dunlaoirghe College, Ireland, 1998-1999
Coaching & Brainstorming Partner
Travel Coordination & Planning Research
Data Collection, and Coalition
Website Building (Wix, Squarespace, Google Sites, ConvertKit, MailerLite)
Email Marketing Design (Canva)
Audio & Video Editing
Content Creation and Scheduling
Diary & Email Management
Project Management
Events Management
Client & Practice Management (WriteUpp, Splose, Cliniko)
General Administration
One-to-one coaching with clients
One-on-one written support via The Journey Book, an 8-week supported and guided deep dive into yourself and your life
I transitioned into this role to establish and enhance recruitment and HR processes due to company growth and personal preference for a role with reduced business travel.
Initiated the creation and implementation of effective recruitment and new hire management systems.
Played a pivotal role in the hiring process, including posting job advertisements, screening resumes, and coordinating interviews.
Conducted research on Scottish employment law to ensure compliance.
Managed immigration visa applications for staff not eligible to work in the UK, adhering to government guidelines and Labour Marketing Test rules.
Provided support to staff dealing with personal issues affecting work performance.
Acted as a mediator and advisor for resolving workplace conflicts.
Designed and implemented changes to the staff timesheet processing system.
Developed an induction manual for new employees and organized induction sessions.
Provided weekly reports to the senior team on recruitment and HR activities.
Provided training and supervision to the new Event Coordinator.
Appointed by the CEO to establish and execute efficient processes for managing and expanding company events.
Planned, coordinated, and managed all aspects of board meetings and internal and external events.
Conducted global research to identify suitable events for company representation and promotion.
Organized speaking opportunities for the CEO at relevant events.
Collaborated directly with the CEO, providing regular updates, and making recommendations for events to improve our presence at them.
Oversaw the decoration and management of exhibition stands, conducted product demonstrations, and engaged in pre-sales conversations.
Represented the company at student career fairs to attract potential interns and software engineer candidates.
Orchestrated and managed the intricate details of the company’s 25th-anniversary celebration week in Dubai, overseeing logistics for 120 international staff members.
Developed an intranet site to facilitate communication and keep staff informed about the anniversary event.
Evaluated the success and impact of each event and compiled expense reports for analysis.
Spearheaded the development of new event concepts, led the redesign of marketing materials, and managed production.
Provided training and supervision to the new Travel Coordinator.
I reported directly to the CEO, having daily correspondence with him regarding his diary and travel plans alongside being the Admin support 40 staff members.
Organised and booked business travel arrangements, including visas and interpreters, for the CEO, UK, and European staff.
Coordinated and organised the CEO’s calendar.
Managed summer students, both international and local. Supporting them in their role and acting as a guide within the company.
Organised our attendance at three international events and two internal events each year.
Post job ads, screened applicant resumes, and coordinate interviews.
During this time, I spent three months in Sydney, expanding our team and office there. This involved expanding office space, IT equipment and furniture, establishing an admin role to support the office, and hiring a permanent person for this role before my departure.
This role started as a temporary position, and I was then asked to become a permanent member of staff
Managed all incoming calls, mail, deliveries, visitor’s needs, the meeting rooms, and ordering office supplies.
Post Job ads, screen applicant resumes and coordinate interviews.
Ad hoc admin tasks. As the company to date had not had an admin person. These tasks included creating a new filing system database, internal staff information directory.
Updating the CEO's Outlook contacts and collating and analysing data to assist him in making business decisions.
Provided administrative and secretarial support to the Evidence for Action Team, including serving as the personal assistant to the team head.
Organized and coordinated internal and external meetings and working groups, ensuring smooth facilitation and follow-up on action items.
Prepared meeting agendas, took minutes, and produced comprehensive reports, ensuring all follow-up actions were completed in a timely manner.
Designed, developed, and maintained a contact database.
Prepared PowerPoint presentations, policy materials, fliers, briefing notes, and other public information. This entailed monitoring and updating relevant pages on the organisation's website.
Collaborated with senior staff and the events team to plan and execute seminars, conferences, and networking meetings, overseeing logistics, venue selection, catering, and audio visual requirements.
Researched and gathered information from various sources to assist in the completion of reports and other publications.
During this time, I travelled and took on short-term contract roles. The array of diverse contracts underscores my adaptability across various roles within different company types and sizes. I possess a keen aptitude for swiftly grasping internal processes and tools, enabling me to work efficiently within condensed timelines. Furthermore a number of these roles offered me permanent positions, which I was not in a position to commit to.
The University of Edinburgh : Administration Executive, Scholarship and Fees Department
Diadem, Melbourne, Australia: Design Company : Receptionist
RACV Club, Melbourne, Australia: Motoring Club : Events Assistant
Berry Street, Melbourne, Australia: Child Protection Charity : Receptionist
Royal Australian and New Zealand College of Obstetricians and Gynaecologists, Melbourne : Administrator
UECOMM (Optus), Melbourne, Australia : Executive Assistant to Director of Commercial and Business Development
Cancer Council Victoria, Melbourne, Australia : Receptionist
Australian Post, Melbourne, Australia : Market Researcher
Drake International, Melbourne, Australia: Recruitment Agents : Telemarketer
The University of Edinburgh : Senior Secretary to the Head of College
Baillie Gifford, Edinburgh, Investment Fund Management : Receptionist
The University of Edinburgh : Secretary to the Executive Dean
Michael Page, London, Recruitment Agents : Team Secretary
TouchBase, London, Telecommunications : Demand Creation (Pre-Sales)
Softco, Dublin, Data Entry
Supervised and managed an order entry team consisting of 10 to 17 members, ensuring optimal workflow organization and maintaining high morale.
Provided daily reports to the department manager regarding team performance and achievements.
Conducted team training sessions and addressed escalated customer issues, ensuring exceptional service delivery.
Assisted in recruitment processes and managed staff transitions as necessary.
Led three significant projects:
Analysed the credit card payment process to identify opportunities for cost reduction and process improvement.
Collaborated with IT, finance, and management teams to implement necessary changes and achieve cost-saving objectives
Aimed to reduce the error rate in processing orders by addressing missing, wrong, and damaged parts.
Analysed existing error reports and upgraded processes and databases to enhance accuracy.
Provided individualized retraining to team members, resulting in a significant reduction of the error rate from 6% to 1%.
Selected as the Head Trainer due to my expertise in process improvement and interpersonal skills.
Liaised between department heads and the database design team to implement changes and improvements to the design and functionality of the database.
Led training sessions for three departments on the new software upon database readiness, ensuring smooth adoption and proficiency among users.
These projects demonstrate my dedication to enhancing operational efficiency and my ability to lead successful initiatives across various areas of business operations
Managed order input into the system for production purposes.
Demonstrated proficiency in all aspects of order entry, exceeding the standard requirement of proficiency in two aspects.
Interacted with the general public and assisted in resolving customer issues.
Achieved daily targets while maintaining work accuracy below 1% error rate.
Played a key role in training new staff members.
Developed skills in independently managing a small department.
Handled project quotations and pricing.
Coordinated exchange and delivery of goods.
Managed invoicing and maintained database accuracy.
Cultivated strong relationships with vendors across Europe.
Documented department processes and assisted in website maintenance.
Recruited and trained my replacement for the role.